Privacy Policy

Introduction

Welcome to Hridaya Weaves (hridayaweaves.in). We value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us.

Please read this privacy policy carefully. By using our website, you consent to the practices described in this policy.

Information We Collect

Personal Information You Provide

When you interact with our website, we may collect the following personal information:

• Name - For order processing and communication
• Email Address - For order confirmation, shipping updates, and newsletters
• Phone Number - For delivery coordination and support
• Shipping Address - To deliver your sarees to the correct location
• Billing Information - Payment details (processed securely via payment gateways)
• Account Credentials - If you create an account on our website

Automatically Collected Information

When you visit our website, we automatically collect:

• IP Address - For security and analytics
• Browser Type & Version - To optimize your experience
• Device Information - To ensure proper website functionality
• Pages Visited & Time Spent - To improve our website content
• Referring Website - To understand how you found us

How We Use Your Information

We use the collected information for the following purposes:

• Order Processing - To process and fulfill your saree orders
• Shipping & Delivery - To coordinate delivery of your products
• Customer Support - To respond to your inquiries and resolve issues
• Order Updates - To send order confirmation, shipping, and delivery notifications
• Newsletters & Promotions - To share new arrivals, offers, and saree inspiration (you can unsubscribe anytime)
• Website Improvement - To analyze usage patterns and enhance user experience
• Fraud Prevention - To detect and prevent fraudulent transactions
• Legal Compliance - To comply with applicable laws and regulations

Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

• Remember your shopping cart items
• Save your login information (if you choose)
• Understand how you navigate our website
• Show you relevant product recommendations

Types of Cookies We Use

• Essential Cookies - Required for website functionality (shopping cart, checkout)
• Analytics Cookies - Help us understand user behavior (Google Analytics)
• Functional Cookies - Remember your preferences (language, currency)
• Marketing Cookies - Used for personalized advertisements

You can disable cookies through your browser settings. However, disabling essential cookies may affect website functionality and your ability to make purchases.

Information Sharing & Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted partners for specific purposes:

Third-Party Service Providers

• Shipping Partners (Delhivery, Blue Dart, DTDC, India Post, DHL, FedEx) - To deliver your orders
• Payment Gateways (Razorpay, Stripe, etc.) - To process payments securely
• Email Service Providers - To send order updates and newsletters
• Analytics Partners (Google Analytics) - To understand website usage

Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or to protect our rights, property, or safety.

Data Security

We implement industry-standard security measures to protect your personal information:

• SSL Encryption - 256-bit SSL certificate secures all data transmission
• Secure Servers - Hosted on protected, firewalled servers
• Access Controls - Only authorized personnel can access your data
• Regular Audits - We regularly review our security practices
• PCI Compliance - Payment processing follows PCI-DSS standards

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but continuously work to enhance our protections.

Your Rights & Choices

You have the following rights regarding your personal information:

• Access - Request a copy of the personal data we hold about you
• Correction - Update or correct inaccurate information
• Deletion - Request deletion of your personal data (subject to legal obligations)
• Opt-out - Unsubscribe from marketing communications at any time
• Data Portability - Receive your data in a structured format

How to Exercise Your Rights

To exercise any of these rights, please contact us at care@hridayaweaves.in. We will respond within 30 days.

Unsubscribing from Marketing

You can unsubscribe from our marketing emails by clicking the "Unsubscribe" link at the bottom of any promotional email. You will continue to receive transactional emails (order confirmations, shipping updates).

Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately, and we will delete it.

Third-Party Links

Our website may contain links to third-party websites (social media platforms, payment gateways, etc.). We are not responsible for the privacy practices or content of these external sites. We encourage you to read their privacy policies before providing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on this page
• Updating the "Last Updated" date below
• Sending an email notification (for significant changes)

We encourage you to review this policy periodically.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: care@hridayaweaves.in
• Phone: +91 6123 456 789
• Address: Venkatasamy Rd W, opp. to Salem Ravichandran Tiffen House, Near Green Trends, S.Puram, R.S. Puram, Coimbatore, Tamil Nadu 641002